All services offered by The Online Solutions are invoiced as per-incident charges. The Online Solutions will ensure resolution of any problem we agree to service or refund all applicable charges within 30 days from the date service is rendered. The date service is rendered will be considered the date when the customer first speaks with a technician and begins to engage the technician in servicing their PC, network, or peripheral device. If the same incident reoccurs within 30 days of initial date of service and The Online Solutions is unable to completely fix the incident, then the customer will receive a full refund. Customers may not receive a full refund if there is another incident that is not of the same type or origin as the original incident within the initial 30 day period.
The Online Solutions is an independent online technical support service provider. We provide technical support and maintenance for desktops, laptops, tablets, network devices and related peripherals. We provide service for all major third party software and hardware brands. Our services are provided through our pool of trained specialists and experts many of whom have been certified by leading technology companies such as Microsoft, Dell, Lenovo, Netgear, HP etc. However, our technical support is not provided in affiliation with any of the brands mentioned on this website. The brand names, trademarks, logos, company names used on this website belong to their respective owners. All brand names, trademarks, logos, company names used on this website are for representation purposes only. We are a full service, one stop solution providing 365 days maintenance and technical support services for home and small business computers and peripherals.